PRODUCTIVITY STANDARDS - housekeeping

PRODUCTIVITY STANDARDS It controls the quantity of work to be done by the department employees. Productivity standards must be determined in order to staff the department within the restriction with the hotel operating budget plans. The Executive Housekeeper or Housekeeping Managers must know how long it would take a room attendant to perform the major cleaning tasks identified on the cleaning frequency schedules such as guestroom cleaning. Once this statistic is known, productivity standards can be established. Performance & productivity standard should be cautiously balanced. If the quality prospects are set too high, the quantity of work that could be done may be low. Every hotel need to develop their own productivity standards, as there are several factors that affect these standards, which vary from one property to another. Some of these factors may include: 1. The type and age of the property. 2. The type of surfaces involved and the degrees and type of soiling. 3. The accessibility of the work area from the service areas. 4. The frequency of cleaning. 5. The amount of traffic in the work areas. 6. The type of cleaning supplies and equipment available. 7. The function of the work area. 8. The quality of supervision and inspection. 9. The expected standards of cleaning. 10. The quality of employees etc. Example of productive standard worksheet: 1. Total Shift Time = 9 hours X 60 minutes = 540 minutes. 2. Time Loss During Shift is as follows Beginning of Morning Shift = 20 minutes Tea Break = 10 minutes Lunch = 30 minutes Evening Tea Break = 10 minutes End of Morning Shift = 20 minutes (handover) Therefore, the room attendant is there for 450 minutes in guest room (540-90) and each room takes 30 minutes to clean. Therefore, the attendant can clean 15 rooms in 450 minutes.